Product Reliability
Guarantee and Goodwill Services
We monitor and analyse product quality by pooling all the relevant data and facts relating to the market, and then analysing and evaluating them for you. In this way, we make a significant contribution towards securing quota and cost behaviour patterns with regard to warranty and good will expenses.
Our Range of Services:
- Supporting reliability and long-term quality
- Serviceability
- Creation of customer retention programmes
- Editorial services
Retailer Support Services
With our retailer support service, we provide all-round support for technical solutions to problems by offering active hotline support and local, on-the-spot retailer support. Our objective: To improve product quality - particularly that of new vehicles - and achieve across the board integration of "best practices" in local factories.
Our Range of Services:
- Field and error monitoring
- Complaint processing, rating and evaluation
- Repair support
- Active supervision of repairs
- Training courses for and increasing the awareness of factory and service staff
- Monitoring the effectiveness of after-sales service & series solutions
Technical Support
To improve long term quality and thus increase customer satisfaction, the following services are offered with and on the product:
Our Range of Services:
- Test vehicle update
- Technical support for market launches
- Appraisal meetings to discuss rejects
CONTACT
Your Contact for more information on Product Reliabilit:
Klaus Waider
Product Reliability Team Leader
Tel.: + 49 661 6000 536
Email