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Claim care

Optimised process consulting with our Claim care product

Short development cycles, an increasing derivative variety and individualisation are some of the reasons why faults occur in vehicles. Together with the OEMs, we take care of faults that occur and carry out field observations for this purpose.

With Claim#care, we analyse information from complaint and fault reports on the market. With our reviews and reports, we improve product quality, and bring about a long-term reduction in warranty & goodwill costs. In the process, we record and verify different faults that are repaired in the contract workshops and analyse the causes. The optimisation of the complete processes is checked by specialists with effectiveness checks.

3 process steps for handling returns and complaints

With our process steps, we accelerate the complete fault elimination process and as a result reduce the guarantee, goodwill and service costs in a sustainable manner:

  • Information intake using descriptions/images from workshops and support for the problem resolution of unknown faults.
  • Structuring of faults into known and unknown causes and their module-related and product-related treatment. Statistical frequency analyses for the prioritisation of faults.
  • Knowledge transfer using continual database maintenance, individual case documentation, regular reviews and reports.

    Process optimisation with the combination of our products

    At Claim care, we focus on efficient control of information and findings. In this way, we help our customers achieve and improve their quality indicators (KPI). As a logical continuation of Claim care, we offer our Assembly care. Here our experts trace faults back to when they developed in production or assembly and from this develop solutions to improve future models. In this way, we guarantee continual process optimisation.